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FAQ's

Welcome to our Frequently Asked Questions (FAQ) section! We know that planning a trip can involve a lot of questions, and we’re here to help. This comprehensive guide is designed to provide you with all the essential information you need to make the most of your experience in Morocco. From booking your dream tour to preparing for your adventure, we’ve got you covered. Browse through the questions below to find answers to the most common inquiries we receive from our valued travelers.

If you can’t find what you’re looking for, feel free to reach out to our friendly customer support team for assistance. Happy exploring!

Our four styles of travel – Basix, Original, Comfort and Premium – cover a whole gamut of travel experiences. To find out which one has ‘You’ written all over it, get in contact!
Want to lie in a hammock and not move until cocktail hour? We’ve got a trip for that. Want to power up the side of a mountain at high altitude? We’ve also got a trip for that. To determine what type of trip suits you best, each of our trips comes with a Physical Rating to let you know how physically demanding it is… or isn’t.
Silina Travels offers a wide range of Family Adventures around the Morocco. The minimum age (for Family trips) varies depending on the destination, and Silinas has set minimum ages to ensure that the included activities suit each age range.
Flights to the tour destination are not included in the trip price. However, on-tour flights and all other modes of on-tour transport are included.
Generally, airport transfers are included in the tour price unless you’re traveling on a selected tour. Important to remember that you are paying for a private service and a trusted driver who will offer the security travelers often desire when they arrive from a foreign country.
When you are happy with the suggested itinerary and after you have confirmed your trip through the site, you can pay for your trip via a secure bank transfer for a 20% deposit on your booking confirmation and the remaining balance 30 days prior your trip. All necessary information will be provided.

You can pay in USD and EUR. 
Please discuss that with your local expert for further details.

Your terms and conditions are available to you at all times as your local experts would have attached them to your booking offer.
If you have any questions, we recommend that you reach out to us and we will be able to help.

If it looks like your plans need to change, please get in touch with us via our contact. With enough advance notice, we can often reschedule or make amendments to your trip.
We know that a good night’s sleep is an essential part of going away. Whether it’s a boutique hotel, Moroccan traditional Riads, a family home, or a tent under the stars, we can provide plenty of options. We support links and photos of where you will be staying so you know exactly what to expect.

Tailored Travel
With Silina Travels you can tailor and plan trips directly with hand-picked in-destination experts all over Morocco. This direct connection gives you access to more authentic travel experiences, as well as the opportunity to give back to local communities.
When you book your trip, you place your booking through Silina Travels meaning that your trip and your money is protected and secure.

We Value Your Money
We aren’t like an average tour operator or travel agent. By putting you in touch with in-destination experts, you’ll have access to extraordinary experiences while limiting the additional costs of booking through third parties.

Access to Local Knowledge
There’s nothing like having access to local knowledge when arranging an unforgettable trip. That’s why every trip idea on our website has been handpicked by our staff. We live and work in the destinations we offer.

Sustainable Travel
Our mission here at Silina Travels is to connect people to reimagined travel. Now, as we face a global climate emergency, never has traveling sustainably been more important. In a changing world, our industry has changed as well and we’re working hard to ensure that exploring the world remains a wonderfully positive experience.

Ready to go?
Ready for some inspiration? Explore our suggested trip ideas.

We are on-hand to help with an emergency phone number you can contact while you are away. We will provide you with all contact information once you have confirmed your booking.

The Silina Travels team are also on-hand to help our travelers and local team should any major incident occur, be this a force of nature, political unrest or even… a global pandemic (hopefully we’ve seen the back of that one, but we’re well prepared and well-practiced should it happen again). We are always monitoring government advice for every destination we offer and it is important to us that our travelers are looked after in these kinds of situations.